Completing a course
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      2. Completing My Training
      3. Completing a course

      Course Completion Issues Troubleshooting

      Quick fixes when a finished course isn’t marked as complete.

      Overview

      1. Clear your browser cache & cookies
      2. Retry on another browser or device
      3. Contact Support with details

      1. Clear Your Browser Cache & Cookies
      • Visit https://clear-my-cache.com/ for instructions.
      • Select Cached images and files (and cookies) and clear.
      • Refresh the LMS and check your course status again.


      2. Retry on Another Browser or Device
      • Open the course in a different browser (Chrome, Edge, Firefox, Safari) or use our mobile app.
      • This isolates browser-specific cache, plugin or compatibility issues.


      3. Contact Support with Details
      • Email helpdesk@allaraglobal.com if the issue persists.
      • Include:
        • Course name & URL
        • A screenshot of the incomplete status
        • Browsers/devices you’ve tried, and steps taken