If you're having trouble with course completion on your Learning Management System (LMS), don’t worry—there are a few simple steps you can take to troubleshoot the issue.
One of the most common reasons for problems with course completion is related to the data stored by your web browser. Browsers like Chrome save information from websites in their cache and cookies. This can sometimes lead to issues with loading or formatting, which might be preventing your course from showing as completed.
Step 1: Clear Your Browser’s Cache and Cookies
Clearing your cache and cookies is often the quickest fix. Please follow an instruction here: https://clear-my-cache.com/.
Step 2: Try a Different Browser or Device
If clearing the cache and cookies doesn’t resolve the issue, try accessing the LMS using a different browser or our App on your mobile device. This can help determine if the problem is specific to your current browser or setup.
Step 3: Contact Support
If you’ve tried the above steps and the issue persists, it’s time to reach out for help. Contact your LMS support team for further assistance. Be sure to provide them with details about the course and the issue you’re experiencing, as well as any troubleshooting steps you’ve already taken.
Resolving course completion issues can sometimes be as simple as clearing your browser’s cache and cookies. If that doesn’t do the trick, don’t hesitate to get in touch with support at helpdesk@allaraglobal.com to ensure you get the help you need